Help Desk

Key Responsibilities:
• Respond promptly to user inquiries via phone, email, or ticketing system.
• Diagnose and resolve technical issues related to computers, printers, network connectivity, and software applications.
• Install, configure, and maintain operating systems and standard software packages.
• Support users in account setup, password resets, and access management.
• Escalate unresolved issues to higher-level support or system administrators when necessary.
• Maintain accurate records of issues and resolutions in the help desk system.
• Assist in regular maintenance, updates, and IT inventory management.
• Ensure compliance with IT policies, procedures, and security standards.
• Provide training or guidance to users on basic IT tools and best practices.
Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1–3 years of experience in IT support or help desk role.
• Strong knowledge of Windows operating systems and Microsoft Office suite.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with ticketing systems and remote desktop tools.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and prioritize multiple tasks.
Preferred Skills:
• Experience with Active Directory and Microsoft 365 administration.
• Basic knowledge of hardware troubleshooting and replacements.
• Understanding of IT security and data protection best practices.